Whether you are an employer or employee, a Fresher or an experienced professional or someone running a small business in the MSME sector or an MNC in the IT sector. It’s imperative for you to know what’s the difference between Front office and Back office.
Who is a back office employee?
Back office employees have different job responsibilities than those with a front office job. Employees who take on back-office jobs are usually required to perform administrative, legal and supportive jobs that keep an office or organization running smoothly..
These responsibilities may include creating employment contracts; accounting and other duties pertaining to employees. A few examples of such back office Job vacancy in Delhi include data entry operator, Accountant, Human resource (HR) executive and Legal counsellor.
Skills required as a back office employee?
Skills which are required to be a back office employee differ considerably from that of a front office employee. Even though back office employees don’t interact directly with the customers, they have to deal with vendors or suppliers telephonically or via email. Therefore, one of the most important back office skills is having good oral and written communication. Mostly Jobs in Delhi is high for such jobs due to the concentration of MNCs in the region.
Some employees in the back office have to deal with tasks involving payroll and accounting, so for these positions or jobs, someone with a special ability to deal with numbers or having a requisite qualification or degree becomes an additional skill.
Further, the ability to organise and manage important documentation and ensure timely submission of these make the back office a crucial part of an organization.
So are computer skills required just for back-office employees?
Basic computer skills are a necessity in today’s time when the world has gone digital. Just the extent to which Front office employees and back office employees use it varies. Front office employees may need only enough computer skills to place an order, look at the bookings, filling in personal details of customers while back office employees have to understand a wider range of computer programs.
For example, as a Data entry operator looking for Jobs in Mumbai, one must possess the knowledge to use Tally or other similar ledger systems or other advanced software related to their specific job.
Who is a front office employee?
Front office employees are those who communicate directly with clients or customers. They are generally in Sales and are usually responsible for marketing products and services of the company. They have to handle client requests, develop business relationships and generate a positive brand value of the business. Examples of front office jobs whose Job Vacancy in Mumbai are available include receptionist, sales representative and customer service representative.
Skills of a front office employee
The skills of a front office employee are different from a back office employee because there is a lot of client-employee interaction. This makes soft skills such as interpersonal and communications skills one of the major requirements in front office employees.
Other requirements are the ability to have patience, a strong ability to satisfy customers’ requirements and conflict management skills to handle situations where customers can be hostile towards the company.
India is considered one of the most preferred countries for outsourcing key back-office functions. Apart from IT sector jobs, Corel draw jobs, jobs in sectors like HR and payroll management are usually outsourced to India, especially Jobs in Delhi are usually these outsourced jobs. This makes India, a big service deliverer for Back office employees. This is because India has a highly skilled labour force, with excellent communication skills with an added advantage of employees speaking and understanding English.
