Due to the ability to access desktop environments with the aid of remote access desktop solutions, the use of tablets, iPads, laptops, and smartphones has expanded. Disruptive commercial operations are no longer a source of concern for concern. RDP technology allows your business to continue operating properly even when staff members are not there or when catastrophic natural calamities take place. With only a simple login, your workers can work comfortably and securely from anywhere at any time. You may have full application availability thanks to RDP technology without spending money on extra licenses or duplicate environments.
How can organizations start standardizing distributed work today? Consider implementing a safe, dependable remote access solution for any employee who needs to use their office workstations. Adopt a universal remote support solution for all IT and help desk teams that must remotely support a wide range of devices.
What are the top 5 things to think about when selecting a remote access solution, then?
#1 Security
At the top of the list is security. Since the epidemic started, many companies have used VPN and RDP to enable remote work, but if these technologies are not carefully managed, they could expose their organizations to growing cyber dangers.
In contrast to hardware-based VPNs, cloud-based remote access software is designed to expand and manage huge traffic volumes. It allows access to the files and programs on particular remote machines while keeping the corporate network secure. Multiple layers of comprehensive security measures, such as SSO, MFA, and device authentication, should be included with remote access software. In order to maintain a strong security posture, it should also prompt security improvements.
When making your choice, you should take these security elements into account:
- Prompt, automated security updates and patches
- Multi-level authentication and authorization steps each time users log in on any device
- End-to-end encryption of all connections
- Ability to manage permissions at a per-user level to adhere to the principle of least privilege
- Comprehensive logs and session recording for auditing and compliance
- SSO integration to automate on boarding and off boarding, reduce loopholes, and enhance authentication security.
#2 Fast Performance and Consistent Reliability
A reliable and secure remote access solution must function from any location, whether the user is at home or in a coffee shop. Only fluid, nearly native experience will allow a user to continue working.
A remote access solution should:
- Maintain responsive and fluid user experience on any device – even for resource-intensive tasks like video editing and 3D rendering
- Provide a consistent, reliable connection within seconds
- Offer a seamless and intuitive user experience that “gets out of” the user’s way
#3 Simple to set up, manage, and scale for IT
Currently, as more people work from home, IT teams are overworked trying to handle a variety of operating systems and devices.
A solution should have features that simplify IT’s work, such as:
- Single tool for IT to remote into all different user devices (Windows, Mac, iOS, Android, Linux, and Chromebook)
- Easy-to-use admin console that makes managing users, devices and settings simple
- SSO integration to automate on-boarding and off-boarding to scale seamlessly while supporting thousands of users and endpoints
- Integration with other ITSM tools such as ticketing and chat, to automate most of the IT workflow
#4 Easy and Intuitive User Experience
For end users, new software must operate consistently and rationally. Otherwise, workers can work less hard or come up with their own solutions. The risk to security and compliance ultimately rises as a result.
The productivity and job happiness of employees are significantly impacted by BYOD. Employees should be allowed to use their preferred devices with the remote access solution. Therefore, IT teams require a remote support platform that supports both controlled computers and the numerous BYOD choices for end users.
Ask the seller specifically if their solution supports:
- Multiple operating systems and devices, including Windows, Mac, iOS, Android, Linux, and Chromebooks
- Multi-monitor support and sharing desktops
- Device redirection (USB, pen stylus, microphone, etc.), for an authentic in-person experience
- Remote reboot, switch user, UAC, and other privileged actions, for powerful remote support capabilities
#5 World Class Customer Support
A remote access vendor must offer you top-notch, immediate service.
In order to assess your vendor’s customer service, be sure to ask the following questions:
- Do you offer live phone and chat support in every time zone?
- Do you offer multiple channels of support to suit the customers’ preferences: email, ticket, chat and phone?
- Do I get live support, even if I’m a small business?
- Do you have references I can speak with?
- Are your customer reviews on G2 and other review sites consistently positive?
Time is crucial. We are all aware of the speed at which office software operates. However, the same application over the WAN is not the same. Today there are eminent IT companies that have come up with solutions that introduce no latency, and comprise application acceleration technology. Furthermore, they also have the ability to assist a huge percentage of users. Hence, the user demands and business objectives are fulfilled.
