More people have started to prefer ordering food from food delivery apps. Even before the pandemic began, food delivery apps were facing a rise in usage. Ever since the pandemic hit, it is the end-card for dine-in services and a massive welcome to the food delivery apps. Whatever be it, there is nothing more comfortable than munching your favourite food at home. Ubereats is a very successful and popular food delivery app. Many food delivery businesses have integrated an app like Ubereats into their business and have witnessed enormous profits.
Let us look at a few fundamental essentials to consider while running a food delivery business.
Revenue model
A food delivery app needs to have a robust revenue model, and the charges should be nominal.
- Commission to the admin
Ubereats charges 30% of the total cart value as commission. The same can be integrated into your food delivery system as per the business model.
- Distance fee
The distance fee can be added. A nominal charge can be imposed based on the distance of the location and climate.
- Cancellation charges
Customers have the privilege to cancel the orders within a particular time. Costs can be imposed on orders cancelled exceeding the time limit of say ten or fifteen minutes.
- Advertisements
Advertising and promotions can be done in the advertising segment of the app. This is also another way of boosting revenue.
- Subscription
Enabling customers to subscribe to food value packages where they avail food coupons, free delivery, and yearly concession. This fetches revenue beforehand and also sustains customers.
In Ubereats like app development, the entrepreneur should ensure that the app is customizable, scalable,white-labeled, and ready for deployment in iOS and Android devices. A few essential features should function smoothly on the app, they are:
User app
1) Login with Social media/Email
The customers can log in using their phone number and email id or even use their social media accounts to log in.
2) Multiple Categories
The customers are given various options and categories for the food products and restaurants they want to choose from.
3) Product Details
All the food items, their price, and details are given on the restaurant page.
4) Add to cart
Customers can add to cart the food item they want and proceed to checkout.
5) Payment
The customers can pay through various options like a credit card, debit card, and UPI.
6) Notification on confirmation of the order and delivery details
Once the order is placed, the customer receives a notification on the order confirmation by the restaurant and the details of the delivery executive assigned
7) Track your order
The customers can track the order using the GPS feature integrated on the app.
8) Order delivery
Late,r the order is delivered to the customer, and the same is updated on the app
9) Ratings and Feedback
The customers can rate the food and delivery experience and can also give feedback on the same
10) Customer support Chat
If any discrepancies or queries arise,the customers can contact the customer support and have a chat with them. The customer support will resolve the discrepancy and do the needed.
Delivery executive
1) Login with Social media/Email
The delivery executives can also log in either by their phone number or social media account. They need to upload certain documents and verify themselves. After which they are good to go.
2) Receive Request
The delivery executive receives the order request notification and can accept the order based on their availability.
3) Order Pickup
The delivery executive heads to the restaurant to pick up the order. They can locate it with the help of the GPS feature.
4) Order Delivered
After picking up the order, the delivery executive delivers it to the customer’s place again with the help of the GPS feature. They can also contact the customers with their details given.
5) Payment
As you can see, the delivery executive roams a lot to get the business running. After the delivery is done, the executive gets an affordable price for each shipment.
6) Order Delivered Notification
The delivery executives can update the status after the order is delivered, and then the customers can rate the delivery process.
Restaurant
1) Dashboard
An excellent dashboard and restaurant panel is given where they can manage and display food items based on categories
2) Dispatcher to Accept/Reject Order
The restaurant receives the order request and can accept it based on the work status.
3) Order pickup
Once the order is accepted, the restaurant gets the order ready and packed for the delivery executive to pick it up.
4) Manage Payment
The restaurants receive the payment of the order after deductions for the commission credited to the delivery executive and the admin. The restaurants can manage all the payment processes in a separate section of the application.
5) Manage Reviews
The restaurants need to take into account the reviews and feedback they receive on their food and maintain proper standards and quality in terms of taste and hygiene.
Admin panel
1) Admin Dashboard
The admin can manage the whole business process through the active admin panel and dashboard.
2) Manage Accounts
All the accounts of the app can be managed through the panel. The admin can create, read, update and delete any feature of the application.
3) Advanced Analytics
The admin receives advanced analytics on customer behavior and search preferences based on which the app can be upgraded.
4) Review Rating & Booking
The admin also monitors all the orders and takes into account the reviews and ratings of the orders.
5) Restaurant and delivery executive management
The admin can manage the restaurants and delivery executives through the app. Active communication is involved in the app.
6) Secure Payment
The admin ensures that the payment process is secured, and the restaurants and delivery executives get their pay regularly without hassles. They also manage their commission and payment in the app.
7) Dispute panel for Help & Support
The dispute panel can be used to address the customer’s issues and provide them justifiable service.
Add features that enable hygienic packing and preparation of food. Inform the customers of the safety standards followed. Few essential elements that can be integrated at this time of the pandemic are
- Contact less delivery by the executive
- Contact less payment
- Temperature check of the delivery executive
- Self-screening of the delivery executive for masks and PPE
- Food preparation following the safety standards
Run a high-performing delivery app by enabling the smooth functioning of the above features and integrating a robust revenue model.
