The most common problem when creating a website is if the communication between the contractor and the customer is not flawless. Web development companies in Dubai often face the problem that it is difficult to determine what the task is, exactly what the client needs. And if the customer does not end up getting what they envisioned, they will be disappointed or it may be that the completed website will not be able to meet the expected goals.
So What is the Solution?
Customer management is not always easy, it takes a lot of patience and consideration. Our customers are usually not professionals, which we have to take into account during the first negotiations. Many clients go to web development companies in Dubai for first meeting with ideas that are sometimes immature but at other times excellent, they just can’t put into words. To know exactly what kind of work we are undertaking, we need to assess needs well in advance. To do this, we use a questionnaire during our work, which allows us to estimate in advance how much work the customer needs, so it will be easier to give a price offer and there will be less possible misunderstandings.
Of course, the questionnaire presented below does not cover every detail. Of course, we can also send this questionnaire by e-mail, so a personal meeting is not necessary.
So let’s see what are the most important questions we need to ask before developing a website!
1.) What kind of visitors do you want to bring to your website (gender, age, interests, source of visitors, etc.)?
This question will help us get an idea of what image and functional implementation will be needed.
2.) Name at least two of your competitors and tell them how they differ from them!
There is a huge competition for most keywords on the internet, businesses are fighting shoulder to shoulder for rankings, for visitors. It is important to know what the customer wants to be different, what is better, because we can build on that. You can only stand out from the crowd by adding something plus.
3.) How much do you want to spend on the website and what is the planned delivery deadline?
When developing a website, the expenses are not only the development of the website itself, but also a number of other costs, such as photography, copywriting … etc. It is good to be aware of the available financial resources, because knowing this, we can more precisely schedule what amount can be spent on. Setting deadlines is also important for the customer and the developer. When developing a website, both parties have tasks that need to be completed on time in order to meet deadlines on time.
4.) What features do you need on the website?
Do you need a contact form, an image gallery, or even videos? A small business has completely different needs than a media center. It is completely unnecessary to design features that only bother the customer and are unnecessary for them, but you may have one or two extra wishes.
5.) List three websites you like and tell us why!
The best way to map a customer’s style and taste is to look at a few pages they like. It may soon become clear that you can’t stand something that we would incorporate or understand exactly what side you envisioned.
6.) Do you have a stipulation regarding the look and feel of the website?
If eCommerce website Dubai delivers a poison green page and then the presentation reveals that the company logo is splendid in red and orange, all of our work can be on top of our heads. It is advisable to specify the requirements for appearance and function at the outset.
7.) Who will be the contact person during the web project who we can contact if we have any questions?
It is not a problem if several people are involved in the web project on the part of the client. However, based on our experience, it is advisable to appoint a specific contact person in this case, who will interpret the wishes to the web designing companies in Dubai, otherwise misunderstandings can easily develop, which hinders the work.
8.) Who will update the website regularly after the handover and how long will it take?
This is a crucial issue, yet the majority forget it! It doesn’t matter if it’s a forum with several hours of moderation tasks a day or possibly a company website that’s enough to update once a week.
It is important that our client is aware of the amount of human resources, time and money that will be required to maintain and update the ordered website in the future before starting the work. Of course, web development companies in Dubai undertake to update the website ourselves if necessary, but this has cost implications for our client, which should be specified in advance.
