Positive experiences are key to the success of any event. It means not only providing the right surroundings, quality food and drink but also the best service. A positive experience ensures your clients return and their recommendations to assist you regarding your business growth, and even more importantly, to survive and win in the face of intense competition.
If you are looking out for the best hospitality staff in London, here’s our essential list of what to look for. They are important for recruiting the right staff but finding them isn’t always that easy.
Commitment to the exceptional guest experience
The primary thing anyone working in hospitality needs to understand is the customer experience. It is the main concentrated area. Everything should centre around how comfortable the guest feels and their enjoyment. This will ensure their return. Guest satisfaction should always be the number one priority.
It is the key to avoid any complaints. Having systems and procedures in place mean your staff are aware of the way for the feedback response and it ensures that problems are dealt with quickly and efficiently.
Hospitality Staff in London.
Whatever type of hospitality you specialise in, ensuring your staff can communicate effectively with your clients is essential. Being polite, friendly and able to understand and communicate will ensure that your customers feel their needs are taken care of and understood. The best hospitality staff in London are those who can liaise confidentiality with people from all over the world and who can do so in a professional way that makes their guests feel welcome.
Attention to Detail.
The hospitality industry requires attention to detail ensuring standards are met and that everyone understands their requirements. This will help make each guests’ experience positive. This includes how guests are welcomed, seated, the cleanliness and appearance of the area. By allocating specific staff to certain jobs, you can make sure everyone understands and knows their role and that nothing gets forgotten.
Personal Skills.
Anyone working in the hospitality industry should have a desire to give their guests a positive experience. It requires a few specific personality traits. It includes possessing energy and enthusiasm for the job, reliability, flexibility, friendliness and the ability to work well in a team.
Businesses in the hospitality industry work best when the team behind them support the company’s goals, get along with each other and enjoy the work. By recruiting the right people, you will find you have a positive working environment where staff are happy, feel valued and communicate this to your guests.
Appearance.
Hospitality staff should be well presented. If they are required to wear a uniform, this should be clean and ready for each shift. Adequate uniforms should be given to all staff so that they don’t have to wash and dry them every day and if required to wear their clothes a dress code should be implemented. Front of house staff in any business give a first and often lasting impression, so be strict on your requirements and make it clear you expect them to be met at all times.
Good hospitality staff in London are difficult to find so using a specialist agency can be a great way to get the right staff for your business or specific event and save you a great deal of time. Agency hospitality staff are already trained in hospitality and understand what is necessary from them. They’re also used to adapting to new environments and working with new people. You will have guests of your events leaving satisfied and, more importantly, planning to return.
