It is well-known that the IT ecosystem is evolving persistently with a range of technological trends and demands of modern business infrastructure. Most of the IT operation processes executed by administrators are still repetitive and time-intensive. By implementing automation technologies, organizations can substantially streamline such processes and increase their efficiency.
Over the past few years, decision-makers in enterprises prefer RPA implementation to automate processes and reduce IT overheads. By streamlining the simplest to the most complex IT processes, service administrators can instantly validate, analyze, and resolve the issues and effectively handle outage situations. Experts from the right RPA consulting service provider can recommend and implement the intelligent RPA tool for IT process automation.
Role of RPA in IT Process Automation
With a Robotic process automation (RPA) tool, IT teams can create and deploy software robots that can automate tedious human activities within and across IT infrastructure. RPA bots can automate the process and data flow together at a granular level and enable inter-application processes and data integration between target and source systems. With Artificial Intelligence (AI) and NLP capabilities, bots can collect and process diverse unstructured information and generate a knowledge repository, which is helpful for IT admins to make strategic predictions, recommendations, and decisions. Overall, RPA can lessen the IT service delivery time and improve the productivity of the workforce.
Benefits of IT Process Automation with RPA
- Cost Reduction – RPA-supported IT Automation can help enterprises reduce operational costs by automating processes. When there is no human intervention, enterprises require fewer IT resources for executing routine processes, hence the overhead cost can also be reduced significantly.
- Higher Productivity– RPA can speed up the execution of IT processes with greater precision and productivity. Eventually, the higher accuracy and reduced human efforts eliminate the rework. IT admins can devote their time to work on strategic planning, document processing, and other strategic activities.
- Lesser Turnaround Time– More data and user requests can be processed in less time at steady intervals. Thus the turnaround time lessens by IT automation.
- Availability – IT network outages will impact the reputation of organizations at large. By automating the network monitoring and health check processes, IT experts can take adequate preventive mechanisms to avoid outages. The processes like automated alert notifications, remote communication, system monitoring, and save and recovery options can significantly minimize outages.
- Accuracy – By automating error-prone and repetitive tasks, human errors can be reduced, thereby delivering more reliable solutions.
Use Cases of RPA in IT Automation
1). User Account Management
Organizing precise user access information across multiple information systems can be a huge challenge for enterprises, especially large-sized enterprises with diverse information systems. Hence, employing technical IT staff to handle user provisioning and account management processes leads to higher operational costs. Likewise, generating user credentials as part of employee onboarding is a repetitive and time-intensive activity.
By implementing the RPA tool, IT admins can connect the bots with the necessary IT-related applications. Once a service request is registered, RPA bots can use the employee onboarding templates and process the captured data for forming a user account. Digital bots can also validate exceptions and requests and offer default access provisions to applications for new employees. Overall, leveraging RPA ensures reliability and eliminates manual effort in account management and user provisioning workflows.
2). System Check
RPA-powered system health check offers IT professionals a snapshot of the complete performance of their network at once. RPA bots can autonomously perform system data monitoring, determining the performance of devices, and triggering an alert for network remediation before any severe issue arises. The hyper-automation functionalities support the documentation of all workflow steps. This aids in conducting statistical reporting or future investigations. RPA implementation reduces the system health check time from hours to seconds and allows IT admins to make data-based decisions in real-time.
3). Data Migration
Another important use case of RPA in IT is Transitioning data between systems. The need to move data arises due to various factors such as infrastructure/system centralization, merger, or strategic measures like the re-platforming of the Cloud. Irrespective of what the factor might be, moving data from one system to another manually drain the enterprise’s resources. Whereas, RPA may be mainly supportive of this process due to its ability to link systems without the need for cost- and time-intensive coding of stand-alone applications and interfaces.
When it comes to data migration, it involves a range of source systems and formats. RPA bots can unify all these data and migrate seamlessly through mapping tables, data cleanings, and interim format activities. Bots also enable IT admins to visualize the migration process with detailed status, in order to ensure quality and efficient monitoring.
4). Optimizing Backend Processes
IT departments use several systems like email, Excel, and ITSM tools for handling back-end processes. This makes processes even more complex and unproductive. As an alternative, by teaming up with a recognized RPA software development company, enterprises can build and deploy tailored bots for organizing backend processes.
By integrating backend bots with the ITSM tool, IT teams can automate the tasks and workflow creation related to management and delivery. These bots can capture pending cases and send emails to the help desk and service desk professionals for workflow status. ITSM automation can reduce the cost of business and technical services.
Summing Up
In recent times, organizations have been leveraging RPA technology to modernize their business process. RPA for IT automation not only improves service productivity and satisfaction but also offers enhanced digital capabilities. Hence, it’s time for IT enterprises to transform the way their business functions with RPA implementation and meet the ever-changing industry demands.
