Tysons Volkswagen is committed to providing excellent customer service. We believe that customer satisfaction is our top priority, and we go above and beyond to meet the needs of our customers.
Our commitment to customer service is evident in everything we do. From the moment you walk through our doors, you will be greeted by friendly and knowledgeable staff who are eager to help you find the perfect Volkswagen vehicle. We offer a wide selection of new and used Volkswagen vehicles, as well as financing and leasing options to fit your budget.
- We also offer a variety of customer service amenities, including:
- Free shuttle service to and from the dealership
- Free Wi-Fi in our showroom and service center
- Childcare while you’re at the dealership
- Lounge area with refreshments
- Complimentary snacks and drinks
- Loyalty rewards program
We know that buying or servicing a car can be a stressful experience, so we want to make it as easy and enjoyable as possible for you. That’s why we offer a variety of convenient services, such as:
- Online car configurator so you can build your perfect Volkswagen from the comfort of your own home
- 24/7 roadside assistance
- Free loaner cars while your vehicle is in the shop
- Pickup and delivery service for your vehicle
- Extended warranty options
We also have a team of dedicated customer service representatives who are available to answer your questions and help you with anything you need. Whether you’re looking for information about a specific Volkswagen vehicle or you need help with your warranty, our customer service representatives are here to help.
We believe that customer service is an ongoing process, and we are always looking for ways to improve. We regularly survey our customers to get feedback on their experiences, and we use this feedback to make changes to our policies and procedures.
We are proud of our commitment to customer service, and we believe that it is one of the things that sets us apart from other dealerships. We want our customers to feel like they are part of the Tysons Volkswagen family, and we are committed to providing them with the best possible experience.
We have been recognized for our commitment to customer service by numerous organizations, including:
- JD Power and Associates awarded Tysons Volkswagen with a “Customer Service Excellence Award” in 2022.
- CarGurus ranked Tysons Volkswagen as the #1 Volkswagen dealership in the Washington, D.C. area in 2022.
- Kelly Blue Book awarded Tysons VW Dealership with a “Five-Star Dealership” rating in 2022.
We are grateful for the recognition we have received, and we are committed to continuing to provide our customers with the best possible service.
