Volaris is a low-cost airline based in Mexico that offers flights to various destinations in North and Central America. If you have booked flight with Volaris and need to change your itinerary, you might be wondering how much it will cost you and what are the conditions for doing so. In this article, we will explain the Volaris flight change policy and how you can change your flight online or by phone.
Volaris Flight Change Policy
According to the Volaris flight change policy, you can change your flight on My Trips, by covering the difference in fare and the corresponding fee. The fee varies depending on the route, date, and time of your new flight. You can check the fees for flight changes here.
There are some considerations to keep in mind when changing your flight with Volaris:
– Flights to or from the USA can be changed within 24 hours without paying any changes fees and make sure that the reservation was made 7 days or more before the scheduled departure.
– Passengers are also allowed to change flights 4 hours before the scheduled departure for selected routes¹.
– Changes are not allowed once you have your boarding pass.
– Changes are not allowed if you only made a partial payment.
– If you make a change to your itinerary on the website, it will apply to all customers included on the reservation.
– When changing the route of your flights, you can’t change the country of origin.
– For round trip flights, when your outbound flight has already departed, you can only change the time and date of your return flight. If you wish to change the origin or destination of one of your flights, remember to make the corresponding changes to the other.
How to Change Your Flight Online
To change your flight online, you need to go to My Trips, choose the Change Your Flight option, enter your reservation details, and follow these steps:
- Select the flights you want to change.
- Choose the origin, destination, and desired date.
- Select your new flights.
- Add the additional services you require.
- Complete your payment (change fee, the difference in fare, and/or additional services) and enjoy your trip!
How to Change Your Flight by Phone
To change your flight by phone, you need to call the Volaris Call Center at 1-866-988-3527 (USA) or +52 55 1102 8000 (Mexico) and provide your reservation details. An agent will help you with the process and inform you about the fees and fare difference. You can also request a name change on your ticket by phone until 1:30 hours before your flight.
Cancellations and Refunds
If you need to cancel your flight, you may request a refund to the original payment method in My Trips if you booked in the last 24 hours and your reservation is seven days away from departure for international flights and 24 hours for domestic flights. Otherwise, you may receive a credit for future travel with Volaris.
If your flight is canceled or delayed by Volaris, you will be rebooked on the next available flight as soon as possible. You may also request a refund or a credit if you prefer.
For more information about cancellations and refunds, please review the Service Contract for National Air Transportation or the Service Contract for International Air Transport.
Conclusion
We hope this article has helped you understand how to change your flight with Volaris and what are the costs involved. If you have any questions or concerns, please contact Volaris customer service for assistance.
