Passing the PEGACPDC24V1 Certified Pega Decisioning Consultant 24 Exam is a significant milestone for professionals looking to excel in designing and developing Pega Customer Decision Hub solutions. To help you prepare effectively, PassQuestion provides the most updated and accurate PEGACPDC24V1 Certified Pega Decisioning Consultant 24 Exam Questions. These resources simplify your study process, increase your confidence, and ensure you can pass the exam with ease. By focusing on core topics, practicing regularly, and leveraging high-quality PEGACPDC24V1 Exam Questions, you’ll be well on your way to becoming a Certified Pega Decisioning Consultant.

What is the Certified Pega Decisioning Consultant Certification?

The Certified Pega Decisioning Consultant (CPDC) certification is designed for professionals involved in the development and implementation of Pega’s Customer Decision Hub™. It demonstrates your ability to use tools like Next-Best-Action Designer, 1:1 Operations Manager, Decision Strategies, and Predictive Analytics effectively.

Key Skills Validated

• Designing customer engagement strategies
• Implementing next-best-action solutions
• Optimizing business processes with AI-driven decision-making
• Managing large-scale decisioning projects with agility

With this certification, you’ll not only improve your expertise but also boost your career prospects in customer engagement and decisioning roles.

Exam Information

Exam Topics Breakdown

The exam covers several core areas, each testing your ability to utilize Pega tools and methodologies in real-world scenarios. Below is a detailed breakdown of the topics:

Next-Best-Action concepts (10%)

• One-to-one customer engagement
• Optimize the customer value in the contact center
• Essentials of always-on outbound
• Define the starting population
• Optimize the next-best-action strategy

Actions and treatments (12%)

• Define and manage customer actions
• Present a single offer on the web
• Define an action for outbound

Engagement policies (12%)

• Define customer engagement policies
• Create an engagement strategy
• Create and manage customer journeys

Contact policy and volume constraints (13%)

• Avoid overexposure of actions
• Avoid overexposure of actions on outbound
• Limit action volume on outbound

AI and Arbitration (8%)

• Action arbitration
• Action prioritization with AI
• Prioritize actions with business levers

Channels (10%)

• Real-time containers
• Create a real-time container
• Send offer emails
• Share action details with third-party distributors

Decision strategies (25%)

• Create and understand decision strategies
• Create engagement strategies using customer credit score

Business agility in 1:1 customer engagement (10%)

• Agility in a customer engagement project
• Change management process
• Building your business operations team
• Life cycle of a change request
• Change request types
• Managing Brand Voice with Pega GenAI
• Launching a new offer on web
• Updating existing actions
• Implementing business changes using Revision Manager

Tips for Passing the PEGACPDC24V1 Exam

1. Use Updated Exam Resources

The most reliable way to prepare is to use updated and accurate exam materials. PassQuestion PEGACPDC24V1 questions are tailored to reflect the latest exam structure, ensuring you’re well-prepared.

2. Focus on Core Topics

The Decision Strategies section constitutes 25% of the exam, making it a priority. Mastering concepts like engagement strategies, credit score analysis, and customer journey management can significantly improve your performance.

3. Practice Regularly

Set aside dedicated time for practice exams. Familiarizing yourself with the format and timing helps improve your confidence and efficiency.

4. Understand Real-World Applications

The certification emphasizes real-world decision-making. Focus on practical implementations of concepts like AI arbitration and next-best-action strategies to excel.

5. Leverage Pega’s Official Resources

Pega provides comprehensive documentation and training materials. Combine these with third-party resources like PassQuestion for a well-rounded preparation strategy.

View Online Certified Pega Decisioning Consultant 24 PEGACPDC24V1 Free Questions

1. The arbitration factor that allows you to assign financial values to actions is called: _________________________.
A. business levers
B. propensity
C. action value
D. context weighting
Answer: C

2. Which two of these statements is true about creating segments? (Choose Two)
A. The list of customers in a segment can be viewed from within the segment
B. A segment run can be triggered by the Next-Best-Action outbound schedule
C. In a segment you can reference customer properties OR another segment, but not both.
D. When building the segment, if you want to know the count resulting from the criteria defined so far, the only way to do this is by running the segment.
E. The result of a criteria group can be combined with the result above it using AND and OR operators.
Answer: A, B

3. U+ Bank has decided to present the Platinum Plus credit card, a lower ranked card, to customers who visit their home page. Which arbitration factor do you configure to implement this requirement?
A. Business levers
B. Context weighting
C. Propensity
D. Action value
Answer: A

4. A bank has been running traditional marketing campaigns for many years. One such campaign sends an offer email to qualified customers on day 1.
On day 3, it sends a reminder email to customers who haven’t responded to the first email. On day 7, it sends a second reminder to customers who haven’t responded to the first two emails.
If you were to re-implement this requirement using the always-on outbound customer engagement paradigm, how would you approach this scenario?
A. Create three segments to identify the target audience for each of the three offer emails- day 1, day 3 and day 7. Setup three schedules per day targeting each of the three segments.
B. Configure a primary schedule for the original offer email and setup an ad-hoc or emergency schedule to send reminder emails
C. Configure the primary schedule to run daily and let the AI choose the best action from all the actions that a customer qualifies for based on engagement policies.
D. Create an action with a flow that contains 3 Send Email shapes, one for each email. Set appropriate wait times between the shapes.
Answer: C

5. A bank has several credit card offers defined under the sales issue / credit card group. The card_type action property for some of the cards is set to VISA and for others to Mastercard. The bank wants to limit the total number of VISA cards sent via email in an outbound run.
How do you implement this requirement?
A. Define a property constraint based on the value of the card_type action property.
B. Define a group-level constraint to limit all credit cards.
C. Move the VISA and Mastercard actions to separate groups, then define two separate volume constraints
D. Define an action-level constraint for each of the actions separately.
Answer: A

6. U+ Bank has a product eligibility matrix that defines what type of customers qualify for which offers when customers visit the bank’s website.
Which two components in the Next-Best-Action Designer allows you to define these conditions? (Choose Two)
A. Arbitration
B. Channels
C. Engagement Policy
D. Constraints
Answer: C, D

7. A bank has chosen an email service provider to deliver the offer messages selected by Pega Customer Decision Hub.
The service provider prefers that the bank uploads a file per batch of customers to a cloud storage location, either on Microsoft Azure or Amazon S3.
As a consultant working on the project representing the bank, what is your response?
A. Action details can only be transferred via secure FTP.
B. Action details will be written to the local filesystem by default. But we will write an external process to transfer them to the cloud.
C. Action details can be written directly to Amazon S3 but not Microsoft Azure.
D. Action details can be directly written to either of those cloud storage solutions.
Answer: D

8. In a decision strategy, to use a customer property in an expression, you _______________.
A. use the property as defined without any prefix
B. prefix the property with the keyword Customer
C. define Customer page in Pages and Classes
D. define the property as a strategy property
Answer: B

9. What does a dotted line from a Group By component to a Filter component mean?
A. Information from the Group By component is copied over to the Filter component.
B. The Filter component references a property from Group By component.
C. Evaluate the Filter component first to evaluate the Group By component.
D. There is a one-to-one relationship between the Group By and the Filter components.
Answer: D

10. In a Prioritization component, the top action can be determined based on the value of _______________.
A. Propensity
B. Customer.Value
C. Primary.Income
D. Average Margin of all actions
Answer: A