The Mumbai International Airport which happens to be under the control of the Adani Group becomes the first airport in India to get the prestigious Level 5 accreditation. As per Gautam Adani, the chairman of the Adani Group, the airport is not only the first airport in India but also the third in the entire world to attend Level 5 accreditation from ACI for customer experience. Now this reflects the Adani Group’s focus on offering its customers the best possible experience. With this step, the Adani Group will also find it easy to further take its business to new heights. Its control over multiple business sectors will also be enhanced. The global conglomerate will also find it easier to navigate the challenges that came its way after the Adani Investigation.
CSMIA Bags Level 5 Accreditation from ACI
The Chhatrapati Shivaji Maharaj International Airport (CSMIA) has become the first airport in India to acquire the prestigious level five accreditation from the globally acclaimed Airports Council International (ACI). Gautam Adani stated that the CSMIA which is managed by the Adani Group’s wholly-owned subsidiary, Adani Airport Holdings Limited, is not only the first airport in India but also the third in the entire world to achieve level 5 accreditation from ACI for customer experience.
The business tycoon mentioned that there is no greater manifestation of business success than an organisation’s ability to offer the best services to the customer and the Adani Group has always been focused on dedicating all its hours to offering the best possible services to the customer. He also mentioned that he has also promised to keep serving all the passengers through enhanced services at its airports. Gautam Adani has also thanked the passengers for showing renewed trust in Adani Group’s business post the Adani Investigation.
CSMIA’s Extraordinary Growth Trajectory
CSMIA has continued to maintain its growth momentum in November 2024. The airport has recorded 4.77 million passengers during the month. It has also recorded double-digit growth in cargo operations. The passenger traffic at the airport comprised 3.4 million domestic and 1.37 million international passengers. During the month, the Mumbai International Airport handled 27,200 Air Traffic Movements. This included 9,696 domestic air traffic movements including freighters and 7,504 international air traffic movements including cargo operations.
CSMIA has mentioned that it will always remain committed to maintaining its position as one of the key players in the global aviation sector. The airport is also focused on delivering world-class services to the customers. It is currently focused on expanding its connectivity. By doing so, it has set a benchmark for itself in customer satisfaction and operational efficiency. In September, the airport also bagged the CII’s National Award for Excellence in Energy Management. The Adani Group aims to continue to work on further streamlining the operations of the airport so that the passengers can be offered better services.
Adani’s Presence In The Indian Airport Sector
The Adani Group already holds the reputation of being one of the key players in the country’s airport sector. The global conglomerate operates some of the major airports in the country which has offered it enhanced expertise over this particular business sector. The business group acquired control over this airport through the Government’s privatisation drive. Since then, it has been working relentlessly towards ensuring that it can bring more airports under its control. It has also brought about various development works at its airport.
The business group has also automated the operations of the airport. This has further ensured that the global conglomerate’s airport operations are further streamlined. The business group has also brought about an enhancement in the cargo volumes and passenger traffic across all its airports. This has enhanced its revenue generation. The group has also been able to enjoy increased profit from its airport business. It has also been able to recover from the losses it suffered during the Adani Investigation.
Conclusion
Even with the Adani Investigation ongoing, the Adani Group has brought about enhanced developments in the airport sector. It has also contributed significantly to the country’s economic growth and development. We expect the Adani Group to become a part of more such extraordinary ventures in the upcoming years as well which will bring about massive developments to the airport sector.
