If your Bigpond email account has been closed for any reason such as inactivity, it is possible to reactivate it under Telstra, owner of Bigpond services. To start the reactivation of your account, please go to your Telstra account and try to access your email. Chances are that if your account remains inactive, then a notification offering you assistance on Telstra support will pop up.
Bigpond Customer Care needs to be contacted in order to make the request for reactivation. You may have to verify yourself by giving your email address or customer ID information. The support staff will then assist the customer in figuring out what is not working concerning his account and help remedy matters. As far as email services are concerned, you should be able to log in and access the email and any other messages that have previously been retained after it is reactivated. Custodians are advised to ensure the password does not remain the same as the one used to access an account recently after reactivating one’s account.
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