Let’s assume you are starting your retail store. What are the things you consider before setting up your business?
- Infrastructure
- Appealing decor
- Raw material and stock
- Promotion agenda
- Budget management
- Customer management database
Do you know you can fulfill all these points (well, apart from the first two) with one simple tool: a point of sale (POS) system? How so?
They are not just a cash register but a one-stop tool for managing inventory, predicting trends, maintaining customer databases, deploying personalized promotions, and much more!
POS CRM software stores and analyzes customer data, purchase history, and preferences to personalize shopping experiences and build stronger connections.
CRM point of sale software allows businesses to conduct targeted marketing, reward loyal customers, and gain insights into purchasing patterns. It is crucial for staying competitive and delivering exceptional service in today’s dynamic market.
You need to invest in a POS system that meets your needs and has multiple functions. Here are a few of the best point of sale CRM software for you:
Best Point of Sale CRM Software
Picking the right POS CRM software is vital for business success. Let’s explore the top solutions, their features, benefits, success stories, and pricing.
Square Point of Sale
Overview:
Square Retail’s cloud-based POS manages sales, invoices, and payments in any mode.
Key features:
- Billing & Invoicing
- Tax Management
- Pricing Management
- Inventory Management
Benefits:
- The interface is user-friendly and suitable for small businesses and startups
- Seamless integration with Square’s ecosystem
- Detailed reports and analytics for making informed decisions
Pricing:
Square offers transparent and competitive pricing with monthly subscription plans.
Loyverse POS
Overview:
Loyverse POS is a free point of sale application ideal for managing your retail store.
Key features:
- CRM
- Customer Management
- Sales Tracking
- Payment Handling
Benefits:
- Quick and easy processing of the transaction
- A risk-free app that offers a free trial
- Great tool for startups and small to medium cap companies
Pricing:
Loyverse POS offers a free version with optional add-ons available for purchase.
FTx POS
Overview:
FTx POS is an all-in-one payment and POS system software that enhances retailers’ profits.
Key features:
- Seamless eCommerce ordering
- Customer relationship management (CRM)
- Loyalty program integration
- Payment and inventory processing capabilities
- Customizable marketing campaigns with digital signage and upselling prompts
- Age verification
Benefits:
- It is a fully customizable POS CRM software
- It has enhanced security systems, such as biometrics and age validation
- Customer facing displays for transparency and better communication
- Employee and customer management platform
Pricing:
FTx POS offers customized pricing plans based on business needs and requirements, such as single or multistore.
Lightspeed Retail
Overview:
Lightspeed Retail offers four different pricing editions, from lean to enterprise.
Key features:
- Inventory management
- Sales reporting and analytics
- Accounting integration
- Employee management
Benefits:
- It has great inventory control and management feature
- It can be accessed from anywhere
Pricing:
Lightspeed Retail offers four different pricing editions starting from lean to enterprise levels.
Cin7 Coreid
Overview:
Cin7 Core streamlines inventory management, POS, B2B portal, accounting, and more for manufacturers and sellers.
Key features:
- Inventory and Order management
- Sales reporting and analytics
- ECommerce integrations
Benefits:
- Diversified solution suitable for retail, wholesale, and distribution businesses
- Advanced features for managing complex inventory workflows
- Integrates seamlessly with e-commerce platforms and accounting software
Pricing:
Cin7 Core offers customized pricing plans based on business needs and requirements.
WooPOS
Overview:
WooPOS is a Windows-based POS software that provides end-to-end solutions for SMEs and enterprises.
Key features:
- Warehouse Management
- Purchase and invoicing
- Employee, customer, and inventory management
- ECommerce management
Benefits:
- User-friendly interface with customizable features
- Integration with payment gateways and accounting software
- Strong customer support, availability, and great connectivity
Pricing:
WooPOS offers flexible pricing plans based on business size and requirements.
How to Choose the Right POS CRM Software for Your Business
As practice, list down your requirements to make a better decision. So, here are the top five parameters that you will need to consider before finalizing the ideal CRM POS software:
Identify your business requirements
Let’s start with understanding your business needs. Are you new to the industry? Do you have a single store, or are you looking for a multistore POS system?
Ask yourself these questions before you finalize your retail point of sale provider:
- Does your software cater to my industry (e.g., salon, restaurant, groceries, etc.)
- Can I access the software from anywhere?
- Can the software cater to multiple stores?
- What are the basic features and add-ons?
- Can it integrate with digital signage and loyalty programs?
- Will it store my customer data and generate reports?
Once you have these answers, finalizing a suitable retail POS system will become easier.
Research and Shortlist Options
Once you know your business requirements, you can start finding the right solution. Consider these pointers while selecting:
- Focus on providers that are commonly used in your industry
- While shortlisting, consider parameters like reviews, pricing, and features
- Consider factors like user-friendliness, customer support, and company reputation
Request Trials and Demos
Requesting a demo or trial to assess the system’s functionality and compatibility with your business requirements is advisable.
Consider Scalability and Future Needs
When considering POS CRM software, choose a scalable solution accommodating future growth. Look for features like third-party integrations, user addition, multiple locations/channels support, and flexibility to adapt to changing business requirements.
Evaluate Customer Support
Reliable customer support is critical when using POS CRM software. Trust providers with spontaneous responses who are considerate and offer support, including setup, technical assistance, and training resources. Check reviews and contact the support team to understand their customer base.
Implementation and Integration of CRM Point of Sale
Implementing and integrating CRM Point of Sale (POS) software into your business operations requires careful planning and execution. Let’s explore the key steps involved in this process:
Plan The Implementation
Develop a detailed implementation plan before implementing CRM Point of Sale software. Identify key stakeholders, establish roles and responsibilities, and create a step-by-step roadmap for the process.
Data Migration
To implement CRM Point of Sale software, migrating existing clients and inventory data, product information, and sales history from legacy systems to the new software is crucial. Ensure data accuracy to avoid disrupting business operations.
Training and Onboarding
Proper training and onboarding are crucial for effectively using the new CRM Point of Sale software. Provide complete training and ongoing support to address questions and concerns.
Integration With Other Systems
Integrating your CRM POS software with other systems is crucial for workflow automation. A few examples of systems integration are:
- Accounting software
- Payment gateways
- Inventory management system
- Ecommerce platforms
- Loyalty programs
- Digital signage and campaign integrations
Testing And Troubleshooting
Test your CRM Point of Sale software to ensure all functions work and data is accurately processed. Address any issues through troubleshooting. Once testing is complete and issues are resolved, fully deploy the software.
Wrapping Up
Investing in Point of Sale Customer Relationship Management (POS CRM) software is essential for businesses to stay competitive and provide top-notch customer experiences. Whether you’re a small start-up or a multi-location enterprise, choosing the right POS CRM software is critical to success, growth, and customer satisfaction. With innovative solutions, businesses can stay ahead, adapt to changes, and thrive in retail.
