Introduction
Auto dialer software supports a business to automatically dial calls. It is very beneficial for automatic outbound calls. It helps to speed up the connection, offer seamless communication, and ensure higher customer satisfaction. Auto dialer software responds through pre-recorded messages for a higher communication experience or can also use human agents for live communication.
A business can use this solution to handle large call volumes and to reach a large targeted audience. In case the call goes to the customer’s voicemail, the auto-dialer solution can either leave a message or point the number to their system which can be used for follow-up calls. The system can provide time for the agents where they can focus on prioritizing the customer’s needs.
There are four main types of auto-dialers that a business can choose from. Each type of auto-dialer meets the specific needs of a business. Auto dialer software can use specific dialers for marketing and sales of the business.
Types of auto-dialers
- Preview dialer: A preview dialer provides the agent access to the customers or sales to identify a lead. In a business with the required information, an agent can personalize the communication approach, forward a sales pitch or have access to the appropriate tools that can be used. This automated dialer supports the agents to prepare for the calls that can ensure the best service to the customers.
- Predictive dialer: This type of dialer uses an algorithm that helps a business predict when the next agent will become available and can place a call within seconds before the line rings. This is a high-rate dialer that allows the computer to answer unwanted calls. It offers the space for free customers to concentrate on communication.
- Progressive dialer: It is also known as the power dialer that calls every number on the contact list in search of a live caller automatically. This solution allows the business to automatically route calls to a live agent as per the request of the customer. The calls are routed to the agents who are available at the moment. The solution offers support for productivity by giving the agents the time to focus on other customer needs.
Use of auto dialer solution by the sales team
The sales team aims to reach more customers in a short time and offer information. Telemarketing and tele sales are important part of any business that helps in business growth. Communicating with the customers to inform them about products, and services with details on offers, sales, discounts, instalment modes of payments, etc. are included in the process.
- Increase the number of call connections: The progressive dialers initiate the next outbound call instantly when an agent is available to handle the next call. The predictive dialer initiates outbound calls by predicting when the agent will be available to handle the next call. The solutions help to manage large-scale calls that support generating more leads and increasing sales conversion.
- Personalize customer experience: With the preview dialers, the agents can get access to customer information automatically and initiates the calls. This feature helps to gather the information that is required for personalized customer experience and improve customer engagement rate. It helps a business handle and close complex sale deals.
- Efficient management of leads: The solution helps to generate more leads by dialing a large number of telephone calls simultaneously and automatically. The business cannot increase the sales conversion rate without recording and organizing the lead information efficiently. The built-in lead management feature helps a business record, organize, and manage all leads. The users can further integrate the hosted auto dialers with their existing CRM software to keep the contact list updated while identifying potential leads.
- Right time calls: The solution allows users to adjust time zones for individual marketing and sales campaign. It is customer friendly and thus the perfect timing adds more to the customer experience and enhances sales.
