AI, ML, and big data rule over every domain, whether tech, medical, or civil domain. Chatbots are genuinely a dynamic evolution making the customer journey comfortable with a smooth and efficient application interface.  

You may have heard about ChatGPT, recently launched in the tech industry, driving ease to human life. It has great capabilities to manage real-life things professionally and personally.  

Chatbots are specifically designed computer software programs that blend AI and NLP to automate conversation with individual via internet accessibility.  

7 Impactful Benefits of AI Chatbots For Business 

Businesses are launching mobile applications to compute the large customer base. People can easily install smartphone applications and explore the products and services, accelerating sales, conversions, and brand awareness. Chatbots are trending to enable a more prosperous and friendly customer experience on mobile apps.   

Having a chatbot can be advantageous for you in the following aspects. Have a look; we have listed some of them here: 

Further you can read a blog on the role of AI in Data Science

  • Boost Conversions 

A chatbot can drive potential customers to satisfy them through impressive features and instant replies, offering 24×7 availability. In short, it can boost conversions.  

  • Impressive Onboarding 

After downloading the app, the user expects a hassle-free, simple navigational interface. If they found it confusing, they wouldn’t return to the interface. A chatbot will assist the users in exploring the app’s features, keeping the user engaged.  

  • Personalized Browsing 

Have you ever wondered how the apps predict and display the results per your needs? It’s all because of AI & ML algorithms that analyze customer behavior and interest. You get the best product recommendations/ suggestions.  

  • Easy Content Discovery 

AI-based chatbot drives convenience to discover content by various methods. Type, upload an image, or say what you want to discover and watch on screen. These bots will quickly catch up, consider your intent and behavior, and display relevant results.  

  • Effective Customer Engagement 

If your application lacks customer engagement and drops download counts, equipping a chatbot can accelerate the app download and rating. Subsequently, it will accelerate the user experience and interaction. These chatbots can interact with your customer on your behalf.  

  • Secure Customer Data 

Customers who use any app expect an ultra-level of data privacy and security.  The chatbot developer’s job is to make it 100% secure, eliminating the bugs with best practices. They can run multiple testing cycles and set up a secure architecture to protect from cyber threats by putting in their best efforts.  

  • Multilingual Customer Assistance 

To reach out to the global people, companies are launching multilingual chatbots that can initiate communication with people interacting from different corners of the world. 

  • Cut off Human Resource Costs

Chatbots initiate the automated communication channel to shred off the burden of executives. Only some of the tasks require human interaction chatbots can tackle them, giving you time to tackle other business operations and responsibilities. For effective business management, integrated customer service is required to launch with all the apps to manage massive visitors. 

Chatbots Use Cases Acclaimed by Global Brands 

eBay Shopbot 

eBay is a recognized ecommerce brand with excellent customer strength. eBay is keen to adapt and implement all the latest strategies to manage the business operation effectively without any hurdles. Recently they have equipped the chatbot -Shopbot to make the customer shopping experience more comfortable.

It assists people in searching for their desired products. It can prompt the best deals and bestselling products. Further, you can chat with the bots in voice or text or upload images.  

Bing Chat 

Microsoft and OpenAI collaborated and launched the AI-integrated language model for edge browsers. It will revamp the search experience by harnessing the web world’s search engine and browsing query problems. Users will have the unified chat experience of getting detailed answers to complex queries. It can generate easy-to-digest content and unlock new opportunities in the real world.  

NBC Politics Bot 

This bot recommends the relevant content of the NBC politics show to the target audiences and demographics. The credit for its development goes to Facebook Messenger. Users can interact with this chatbot and access the desirable and relevant news content aligning with their preferences.  

Tidio 

Fulfill your business needs with this AI-powered, no-code, free live chat software. It offers a visual chatbot builder to review real-time modifications. It will be a great companion tool for your ecommerce business needs as it can track the status of abandoned carts.

Further, you can access the capabilities for lead generation to access visitors’ information via a custom pre-chat survey. Use templates suitable to your preferences and get a quick response from customers. Set triggers, push notification feature, and much more.  

Google’s Bard 

It’s a chatbot launched by Google powered by LaMDA integrated with the website index for better content discovery. It’s a generative conversational bot saving efforts time in brainstorming and ideation. It encourages the users to draft unique, chirpy, engaging, and digestive content solving the user’s queries. 
 

Salesforce Einstein 

An official Salesforce-associated conversational chatbot enriched with machine learning and predictive intelligence. It delivers the best responses, understanding the context and accessing the historical and real-time salesforce data. 

Wind Up: 

Chatbots can understand the customer search context better and display the appropriate results. Further, they manage smooth end-to-end personalized interaction accessing customer insights.