A live chat button can benefit your website in many ways. Check out these 7 live chat benefits to learn how you can improve customer service, sales, and satisfaction.
It is incredibly convenient for customers
A live chat customer can fall into one of two categories.
- Buyers who are interested
- Their goal is to find out more about your products and services. A customer may have trouble finding a particular item, or maybe they just want to compare products. In online shopping, 38% of purchases are made via live chat.
- The number of customers currently on board
- The customer usually has questions about return policies, wants to know if their order is on track, has suggestions for improvement, or just wants to know how things are going.
2. Spending less time and money
The ability to handle multiple chats simultaneously makes a live chat agent more efficient. Chat distribution is another useful feature of LiveAgent’s live chat.
Your customers can get relevant answers and tips using real-time chat. By making it easier for them to choose the right products and services, you will increase customer satisfaction.
3. Competitiveness can be improved
It has become commonplace for eCommerce websites to offer live chat support. This keeps them in touch with customers at all times. A 24/7 customer support service is provided as a result.
4. Convert more customers and increase sales.
Live chat agents can help customers through the purchasing process, resulting in happier customers. By properly training your agents, you can increase conversions, improve customer loyalty, and make relevant recommendations.
To improve your typing speed, check out our Academy articles on live chat support.
5. Develop stronger relationships with your customers
Taking good care of your customers will change their behavior. Whenever possible, listen to regular and returning customers to improve your products and services. In the long run, this will save you money.
6. Assist when needed
It is a nice addition to any business to have 24/7 support. You can always count on automation and chatbots if you lack the resources to run a 24/7 help desk.
When you need to, you can switch between a chatbot integration and a live chat button using LiveAgent. Provide offline support by creating knowledge base articles. LiveAgent settings allow you to set your business hours.
7. Enhance the efficiency of agents
All customer channels, including live chat, can be handled by LiveAgent’s ticketing system. Multitask when necessary to solve customer inquiries.
You can resolve issues faster by using our live chat features. Work on tickets faster with real-time typing, multiple chat windows, canned messages, and more.
Multitasking is made easier with live chat. It is possible to efficiently resolve multiple customer inquiries while the customers are responding. You can increase productivity and customer satisfaction by having a well-trained customer service team.
To make the most of live chat, follow these tips:
- Live chat should be manned by at least one person
- Give your sales team the skills they need to increase your conversion rate and sales.
- Human interaction is better than chatbots when it comes to communicating with customers.
- There is nothing more valuable than customer feedback. Find out what the most common customer complaints are.
- With LiveAgent, you can improve customer support and track the performance of your agents
- Make your choice of words. Others may not know it, but you do. Jargon and lesser-known terms should not be used in your writing.
- Engage customers in a conversation by using chat invitations.
