The healthcare industry is vast, complex, and ever-changing. To keep up with the competition, healthcare organizations need to be able to adapt quickly and efficiently. This is where Health Cloud in Salesforce comes in.
Salesforce Health Cloud is a customer relationship management (CRM) platform that helps organizations keep track of their customers (patients) and communicate effectively with them. Salesforce Health Cloud also has several features that make it well-suited for the healthcare industry, helping it run operations efficiently while managing sensitive data.
Why Consider Salesforce Health Cloud Implementation
As a healthcare organization, you must manage an ever-growing list of responsibilities, from patient care and appointment scheduling to provider collaboration and claims management.
And it’s only getting more complicated as new laws and regulations are passed. You need a platform to help youf manage these responsibilities in one place, and that’s exactly what Salesforce Health Cloud implementation does.
Here are three of our favorite features of Salesforce Health Cloud that you’ll love working with
1. Integrated Communications
One of the best features of Salesforce Health Cloud is its integrated communications capabilities. This feature allows users to send emails and texts and make phone calls directly from the Salesforce interface.
This is valuable for healthcare organizations because it allows them to quickly and easily communicate with patients without switching between multiple applications.
Additionally, the integrated communications feature includes a built-in patient consent management system that ensures compliance with HIPAA regulations.
2. Automated Task Assignment
Another great feature of Salesforce Health Cloud is automated task assignment. This feature automatically assigns tasks to specific users based on certain criteria (e.g., location, skillset, availability, etc.).
This is extremely helpful for healthcare organizations because it helps to ensure that the most qualified individual is always handling tasks. Additionally, it helps to reduce the amount of time spent on task assignments and coordination.
3. Patient Segmentation & Insights
Patient segmentation & insights is a feature that allows users to segment patients into groups based on common characteristics (e.g., age, gender, condition, etc.). This is valuable for healthcare organizations because it allows them to tailor their communications and services to specific groups of patients.
Additionally, patient segmentation & insights provide users with valuable insights into the behavior of specific groups of patients.
Get Experts for Smooth Salesforce Health Cloud Implementation
Salesforce Health Cloud is a customer relationship management (CRM) platform that is specifically designed for the healthcare industry. It has several features that make it well-suited for use in healthcare organizations, including integrated communications, automated task assignment, and patient segmentation & insights.
If you’re looking for a CRM platform to help your healthcare organization better manage its patients and communication strategies, consider giving Salesforce Healthcare Cloud a try. Get in touch with experts at 360 Degree Cloud and learn what Health Cloud can offer you before starting with the implementation.
