A core asset of every retail organization is its employees. They perform a wide range of tasks that make it possible for retail stores to operate. Healthy work environments involve productive staff members who receive adequate compensation for their work. In addition to that, recognition and promotions also play a major role in enhancing retail operations.
Managing your employees with spreadsheet tools can be cumbersome. They require constant manual entry and completely lack any sort of automation features. A POS solution is a better choice. While it is widely known for its integrations and tracking capabilities, it is also an effective tool to manage employees. In this article, we discuss how.
Track employee hours
Retail stores operate during specific business hours. Staff members arrive and exit the store based on those timings. But if your store’s employees don’t adhere to their schedule, your store will face a shortage of staff. This means reduced operational efficiency. It affects customer satisfaction as well. When your customers are unable to find the assistance they require, it can leave them frustrated.
Using a POS system, you can keep an accurate check on when your employees are arriving and exiting your store. By using this solution, you avoid having to physically and manually monitor your employees. Every time a staff member checks-in and out of your store, the POS software prompts them to enter a pin. This way, the accurate time of entry and exit is recorded.
Monitor productivity
You may have a track of when your employees are checking in and out of your store, but how will you track their actual productivity? Employees who are present in the store but are not carrying out their responsibilities is futile for business. With a POS solution, your employees will be prompted to report their productive hours and break hours.
This will help you accurately track and reward them for the work they put in. This feature especially comes in handy when you need to calculate overtime hours.
Schedule shifts
Retail employees work in shifts. They follow a schedule so as to ensure smooth retail activity at any point in time. Problems arise when shifts need to be rescheduled. Doing this using a manual tool like spreadsheets can be challenging and time-consuming. Leave requests can add to this complication. It helps to have an effective system to approve leave requests and reschedule shifts.
This is one of many areas where POS software solutions play a major role. They allow employees to request shift rescheduling and leaves. Upon their requests, you can review those requests and seamlessly approve or reject them.
Enhance accountability
Your store’s employees carry out a broad range of tasks. The quality with which they perform those tasks can affect your store’s credibility. This is a huge factor that every retail business owner must focus on. In order to isolate and rectify employee problems, you require an effective tool that holds them accountable for their actions. Retail billing software solutions serve this purpose effectively.
With a POS software solution, you can keep track of the tasks being carried out by each employee. For example during transactions. When an employee completes a transaction from a customer, the POS records the name of the employee against that traction. This helps clarify any discrepancies should they occur in the future.
Reward best performers
Some of your employees may be more efficient than the other employees. Be it in terms of punctuality, productivity, or customer care. It is advantageous to your business to reward such traits. It encourages employees to maintain their quality of work. And at the same time, it promotes healthy competition between your staff members.
You can get a clear idea of which employees are performing exceptionally with a Point of Sale software. It gives you comprehensive insights into employee activities. Using this information, you can confidently award employees with titles like ‘employee of the month’ and ‘start performer of the month’.
Conclusion
A POS software is the best solution for not only managing retail activities but also employees. It helps you handle your employees with ease. Furthermore, it is highly beneficial for your employees, as they will be recognized and rewarded for their efforts on time.
If you’re looking for a feature-rich, robust and reliable POS solution, then I highly recommend SmartPOS. It is a world-class retail management software from SmartPoint. Contact them for a live demo today.
