Emerging trends like seamless customer service demand and instant healthcare service have stimulated healthcare institutions to introduce newly launched AI solutions into their system. As per Gartner’s report, 75% of global healthcare brands will be harnessing the power of AI by the end of the year 2021.
Many healthcare institutions have already started experiencing quality feedback due to artificial intelligence chatbot integration. Thanks to the quality assurance software products that have defined the quality and performance capability of these products.
Stats and facts on Healthcare chatbots
If you check out the recent statistics, the AI solutions are driving in heavy clients to the healthcare organizations. High-cost savings and work efficiency are pretty common due to this. Based on the studies, it is predicted that 90% of US hospitals and clinics will be choosing AI chatbots to improve healthcare services by 2025. It is noticed that such introduction has cut down the treatment and operational costs by 50% and is projected to have annual savings of $150B in the healthcare economy by 2026.
How AI chatbots are triggering healthcare innovations?
- Better patient engagement: The best thing about healthcare chatbots is you get the flexibility to keep your patients engaged and drive in more new prospects. The chatbots allow patients or prospective patients to book hassle-free appointments, schedule meetings, share queries and get them solved immediately. Whenever a patient searches online, the bots pop up asking for any help. Such personalized messages keep the prospects and patients engaged with the healthcare brands.
- Share medicinal information: A high-quality AI software or bot is responsible for sharing medicinal information with the patients. Often patients go online to learn about any medicines and take doctors’ advice for general health disorders. The bots are trained enough to deliver accurate medicinal data to the required users. Even the medical stores utilizing artificial intelligence and robotic process automation solutions make it easier for the customers to buy the prescribed medicine just by submitting the prescription online.
- Patient reminders: Integration of bots can be helpful in reminding patients about their dues, insurance premiums, appointments, and other tasks. Even if you are talking about patient compliance and medication adherence, the healthcare bots send reminders in case you need therapy or medication. It also reminds the patients about regular health checkups for better health. Make sure you analyzed the software product using quality assurance software to attain such benefits.
- Proper billing and registration: Hospitals, clinics, and even medical stores use AI platforms to integrate with billing, inventory, and insurance claim management systems. The bots take no time to generate invoices and allow the patients or customers to interact with the brand about any payments.
Final Thoughts
Artificial intelligence chatbots and solutions thus reduce the burden from the shoulders of healthcare officials. From improving healthcare access to streamlining the healthcare procedures, the AI-based software proves to be the best for investment.
You can even look for other robotic process automation solutions to make further improvements in the healthcare sector.
