Have you decided on upgrading to the NBN connection in Australia? Do you know what happens next after booking your NBN installation? If not, this is where you get further information.
The current broadband infrastructure in Australia has upgraded to NBN connections. High upload and download speed, quick installations, and data coverage is everyone’s preference these days. In this context, you might be thinking of upgrading to the NBN plan. Compare NBN plans and choosing the right one is one side of the story. But, it would be best if you had an idea of what happens next.
This post is all about educating you through the entire process. First of all, you will secure your position in this matter based on the nearest NBN connection on your premises. Furthermore, connecting to the latest NBN technologies does not work on “who comes first”. It solely depends on the availability of the NBN services in your area of work or residence.
Let ‘see what happens after booking an NBN installation:
- Look for customer information
- You will get a confirmation SMS or mail
- Track your order by using the app
- You will get a reminder before installation
- Getting new account information
- NBN technician will visit your premises
- You may need a new router
- Confirm your NBN connection type
- Pensioners have to recheck if they qualify for the account
- See if you can retain your existing landline number
Look for customer information:
The first step for you is to talk to your ISP and get the customer service information. Get any update that will help you secure your NBN connection appointment. Also, you can get lots of NBN information on their official website.
You will get a confirmation SMS or mail:
When you sign up for a contract, you are more likely to get an email or an SMS that confirms your connection within 4 to 5 business days. It is a must to verify the placement of your request.
Track your order by using the app:
If you like to keep an eye on your NBN connection request, you can track my order to check the progress of your account. Also, keep track of your order number before you get another email on your NBN connectivity.
You will get a reminder before installation:
Whether you want to self-install or need professional assistance, they will remind you two days before installation. This reminder is a good sign that professional help is on your way.
Getting new account information:
Wait, there is more to it! Before installation, you will also get a new user name and a temporary password for your new NBN account. So, secure this information for your good.
NBN technician will visit your premises:
Whether you need it or not, a professional NBN technician wills visit your premises to connect the NBN box. He will complete the NBN connection process.
You may need a new router:
A new NBN router is a part of the service. So, you should get a new router if you want to connect your phones to the NBN connection box.
Confirm your NBN connection type:
This one might seem obvious, but you need to confirm the connection type. If you switch to FTTP or other connection types, your existing phone or internet services will disconnect. So, compare NBN types beforehand.
Pensioners have to recheck the quality of the account:
Pensioners may have to recheck if they qualify for these internet services. Their low-income resources might be an issue.
See if you can retain your existing landline number:
You must try to keep your current landline number before switching to the new NBN connection. Generally, mobile or wireless services will not disrupt.
Summing up:
After booking your NBN connection, you will get a mail/letter/SMS that confirms your installation request. Then you will get a reminder and your account details two days before installation. The NBN technician will visit and secure your connection to the premises. Read the entire post to know what happens throughout the process.
