Predictive dialer software is an outbound calling system that automatically calls from a list of phone numbers. Predictive dialers can help agents in busy signals, disconnected numbers, and no-answers. It works just like any other autodialer or also known as robot dialers.

How does Predictive dialer software works

The predictive dialer software helps to save the time of agents and telemarketers by predicting when the agent will be free to take the next call and dial the following number on behalf of the agent. It uses algorithms to surmise the exact time when the agent would be finishing the call and connects the next call, thus reducing the downtime.

Which businesses should use Predictive dialer software

Telemarketers, market research firms, contact centers, and debt collection companies mostly use predictive dialer software. Also, few lead qualification agents use this software to maximize the amount of time they can invest on the phone with leads during outbound sales prospecting.

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Features of predictive dialer software

Here are the top 5 features of predictive dialer software.

1.     Predictive Dialing

Predictive dialing involves the outbound calling process, which uses predictive algorithms to dial the phone numbers. The best thing in it is that it only connects the calls to agents when it gets the response in the human voice.

2.     3-way call conferencing

This feature is highly beneficial to add a third person in an ongoing call. By it, all calls get connected at the same time. To perform 3-way call conferencing, the agent needs to start a regular call to the first number. Once the first call is connected, predictive dialer software dials another number to which the agent wants to join.

3.     DNC management

Do Not Call (DNC) feature limits the telemarketing phone calls. DNC contains the list of contact numbers who registered themselves for not receiving or answering any promotional calls. DNC contact numbers are registered under the government regulatory body.

4.     Filter-Based Calling

The managers of the call center design various rules based on geography, time-zone, and other demographics to target a group. Predictive dialer software finds out the specific contact numbers that lie outside the designed regulations.

5.     Lead Management

Predictive dialer software first analyzes the reminders and dispositions aligned with the leads to sort and distribute the best leads. It initiates with automated lead capturing and tracks the data of all sales based on the leads.

Benefits of predictive dialer software

There are tons of benefits of predictive dialer software, but here are the best five benefits of it.

1.     Enhances operational efficiency

Predictive Dialer Software eliminates manual dialing. It helps to reduce various call constraints like call drops, excessive wait time and enhances the operational efficiency of call centers. However, a predictive dialer ensures to route only those calls to agents that are already connected.

2.     Reduces idle time

Manual dialing leads to high idle time as agents have to wait until a call is connected. This call center software enables the dialer system to recognize the time-wasting elements and skips the call if it gets any time-wasting signals.

3.     Increases agent talk timing

Agent talk time improves significantly using predictive dialer software compared to manual dialing software. By increasing the agent talk time, call centers can have better customer engagement and high agent morale and productivity.

4.     Helps in better lead conversion ratio

When a contact center software is used in a complex contact center process, which involves high-value leads, it brings agility to the process. It provides quick insight into the customer’s contact details before dialing a call.

5.     Real-time analyzing and reporting

Autodialer Contact Center Software offers insights into call center operations and agent activities. The call centers can do this by using customizable reports and dashboards. Real-time dashboards enhance the decision-making ability of the call center managers. It also assists agents in taking quick access to call recordings.

Wrapping up

It’s hard to deny the requirement of predictive dialer software after knowing its benefits and features. It is essential to understand how to pick the right contact center software for business before investing in one.

Call centers and businesses interested in implementing predictive dialer software can contact HoduSoft for customized and advanced featured contact center software.