While most businesses sit and twiddle thumbs in the Covid scenario, VoIP and telecom service providers have their hands full with demand booming from small to large enterprises. One area that is expanding rapidly in today’s circumstances is the hosted IP PBX market. Given its advantages, flexibility, and feature set, it is no surprise that businesses should make more use of IP PBX to communicate and collaborate. 3CX, for instance, offers its software free of cost for 3 years. The package covers IP PBX, video conferencing, and collaboration features. Smart people rush in where others hesitate and, as the way, the early on the scene business get customers. Telecom service providers will find the hosted multi-tenant IP PBX software the perfect answer to grow business, get existing customers to step up and pay more, and also set up a chain of resellers and retailers with their own brand.
Hosted and multi-tenant
You can those businesses sitting on the fence to jump over to your side. The simple attraction is to offer hosted IP PBX software. They do not pay anything upfront and yet enjoy all the benefits of unified communication including voice, video, SMS, email, fax and chat integration on a pay as you go, model. This is fine for startups and small businesses that wish to project the image of a corporate entity.
The money, however, is in enterprise-grade operations. This is where the IP PBX waters get a little bit muddy since the question of cost and control always arises. Allay their fears and put worries to rest by offering multi-tenant IP PBX software. This way they have centralized control and can keep tabs on usage and costs. At the same time, a branch becomes a sub-tenant with full freedom over features like CRM databases and call lists. When you offer this feature you will see a lot of enterprises signing up for the pay-as-you-go model with granular independence and central control.
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More retailers and resellers – more sales and revenues
Business clients are good but there is a limit to how much effort you can put in to get more customers. The simple solution is to go by the axiom “let other people do the work.” The multi-tenant feature gives you full freedom to appoint retailers and resellers, each one becoming your tenant. As stated above you have full control and yet these tenants have freedom of operation. Each retailer can, in turn, appoint more sub-retailers or rope in clients with the freedom to create a brand name, define rates, and set permissions for the slew of services and features. What they do and how they do is no bother of yours so long as you can observe their usage and ensure that there are no malpractices, which are easily detectable. There is no limit to growth since the software scales to handle any amount of traffic from top to bottom.
Money matters
The multi-tenant hosted IP PBX solution makes it easy to generate revenues with minimum effort. You get features that permit you to segregate postpaid and prepaid customers, define rates, define service modules, and rates for each and automatically configure the least cost routing. This is a win-win for you since you get optimal returns and a win-win for customers since they get the best pricing for features they use. The smart analytics and monitoring feature tells you about usage patterns and customer behaviors to help you gauge sentiment and modify rates.
While that is on the income side, on the outgoing side you do not spend a dime on software. Simply signup, The IP PBX software provider sets it up on your server and you have a money-spinning tool in your hand for which you invest nothing much.
Options on choosing IP PBX providers
As can be seen, the IP PBX software can be your money-generating tool but a lot depends on whom you get it. The safe bet is to trust larger brands like Cisco, Digium, Sangoma, 3CX, or Yeaster. Look closely and you will find that their terms may not align with your interest and you could be tied up in contractual knots. It is better to pick a medium level multi-tenant IP PBX software provider like Hodusoft, negotiate terms and come to the best arrangement. You get top-notch software with no limitations on use plus “A” grade services and pricing. You can charge a lower rate, get more customers, and pay less.
Covid 19 and the situation it created has certainly led to an uptick in the usage of IP PBX. Now is the best time to look at sources of revenue and IP PBX is as promising as it gets. Every business needs it and needs it at the best price. If you are positioned right with the help of the right IP PBX software you are looking at steady growth and increasing profits.
